When we say "FoneRewards," "our," "we," or "us," we're referring to FoneRewards, ForestONE and/or MV Asia Sdn Bhd, which is the operating company. Please read these Terms of Service carefully so you understand the conditions governing your use of FoneRewards. You agree to these Terms by installing, accessing, or using our apps, services, features, software, or website (together, "Services").
These Terms apply to two categories of users: (1) Members — individual end-users of the FoneRewards app, and (2) Merchants — business entities operating through the FoneRewards Merchant Portal. Sections marked “[Member]” apply to individual users; sections marked “[Merchant]” apply to Merchants; unmarked sections apply to all users.
You must be at least 18 years old to use our Services. If you are not old enough under applicable law to independently agree to these Terms, your parent or guardian must agree on your behalf.
You must register using accurate data, providing your full name (as per NRIC), Malaysian NRIC number, current mobile phone number, email address, and full address including postcode. You must update this information promptly if it changes, via the app or by emailing fonerewards.support@forestone.com.my
Only Malaysians with a valid Malaysian identification (e.g. Malaysian I/C, Malaysian Passport) may register for a FoneRewards Member account. FoneRewards reserves the right to request proof of identity for verification at any time.
To access Merchant Services, you must register for a FoneRewards Merchant account by providing your full legal name, business address, phone number, a valid email address, SSM registration details, and any other required information. FoneRewards may reject or cancel any application at its sole discretion.
By registering as a Merchant, you confirm that you are at least 18 years of age, possess the legal authority to bind the business entity to these Terms, and are using the Services for business purposes only — not personal, household, or family purposes.
You are responsible for keeping your device, login credentials, and FoneRewards account safe and secure at all times. You must notify us promptly of any unauthorized use or security breach of your account or our Services.
Merchants are additionally responsible for the security of any Staff Accounts created under their Merchant Portal. The Merchant Portal Owner bears full responsibility for actions taken by staff, agents, or subcontractors operating under their account.
You must access and use our Services only for legal, authorized, and acceptable purposes. You must not use (or assist others in using) our Services in ways that:
Additionally, you must not:
FoneRewards cares about your privacy. Our Privacy Policy describes how we collect, use, and share your information. By using our Services, you agree to our data practices as described in the Privacy Policy, including the transfer and processing of your information in Malaysia and other jurisdictions.
Both FoneRewards and Merchants shall comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Merchant Data: Merchants own the transaction history and loyalty profiles of customers specifically acquired or transacted at their outlet(s), and may access this data for business analytics.
Platform Data: FoneRewards owns aggregate ecosystem data and master User Account profiles. FoneRewards acts as a "Data Processor" for a Merchant's specific rewards program and a "Data Controller" for overall platform maintenance and marketing.
FoneRewards collects the Merchant's name, company name, SSM details, address, email, and phone number to provide the Service, confirm identity, and communicate. This data is only shared with service providers necessary to run the platform (e.g., Fiuu for payments, cloud hosting). FoneRewards does not sell Merchant customer data to third-party advertisers.
FoneRewards owns all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Services. You may not use any of these without our express permission.
To operate and provide our Services, you grant FoneRewards a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information and content that you upload, submit, store, send, or receive through our Services.
Merchants retain ownership of all content uploaded to FoneRewards; however, you grant FoneRewards a non-exclusive, worldwide license to display and distribute that content to App users.
We grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services solely in accordance with these Terms. No licenses or rights are granted by implication except as expressly stated.
Report any third-party copyright, trademark, or other intellectual property infringement as soon as it is discovered. FoneRewards may terminate accounts that repeatedly infringe the intellectual property rights of others.
Our Services may allow you to access or interact with third-party websites, apps, content, and services. When you use third-party services, their own terms and privacy policies apply. FoneRewards makes no warranties or representations regarding third-party services and is not responsible for their availability, content, or your use of them.
In some instances, FoneRewards may receive a revenue share from Third Party Providers. Enabling a third-party service does not constitute an endorsement by FoneRewards. FoneRewards may disable access to any third-party service at any time without notice.
If you install or enable a third-party service, you grant us permission to share your data with that provider as required for interoperation. Any exchange of data between you and a third-party provider is solely between you and that provider; FoneRewards bears no liability for resulting disclosures or losses.
You use our Services at your own risk. Our Services are provided on an "as-is" basis without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, or freedom from computer viruses or harmful code.
We do not warrant that information provided by us is accurate, complete, or useful; that our Services will be operational, error-free, secure, or safe; or that our Services will function without disruptions, delays, or imperfections. FoneRewards does not guarantee that the quality of any products, services, or information obtained through the Services will meet your expectations.
FoneRewards and its subsidiaries, affiliates, directors, officers, employees, partners, and agents ("FoneRewards Parties") will not be liable for any lost profits or consequential, special, punitive, indirect, or incidental damages, even if advised of the possibility of such damages.
[Members] Our aggregate liability shall not exceed RM1,000.00.
[Merchants] To the maximum extent permitted by Malaysian law, FoneRewards's total liability for any claim arising out of this Agreement, whether in contract or tort, shall not exceed the total fees paid by the Merchant to FoneRewards in the twelve (12) months preceding the claim.
FoneRewards is not responsible for any of your tax obligations or liabilities related to the use of our Services.
You agree to defend, indemnify, and hold harmless the FoneRewards Parties from and against all liabilities, damages, losses, and expenses (including reasonable legal fees) relating to: (a) your access to or use of our Services; (b) your breach or alleged breach of these Terms; or (c) any misrepresentation made by you. You will cooperate as fully as required in the defense or settlement of any claim.
This indemnity shall not apply to claims arising solely from FoneRewards's gross negligence or wilful misconduct.
These Terms are governed by the laws of Malaysia, without regard to conflict of law provisions.
You agree that any dispute relating to these Terms, FoneRewards, or our Services shall be resolved exclusively in Malaysia, and you submit to the personal jurisdiction of courts in Malaysia. FoneRewards reserves the right to elect to resolve any dispute in any competent court in the country in which you reside that has jurisdiction.
FoneRewards and you agree to resolve all disputes through binding individual arbitration. You waive any right to have disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions.
Any arbitration proceeding must be commenced within sixty (60) days after the dispute first arose. Disputes not raised within this period are permanently barred.
Each party may only bring disputes on its own behalf, and not on behalf of any class of people. Neither party may participate in class-action lawsuits, class-wide arbitrations, or consolidated disputes involving any other person or entity.
FoneRewards may modify, suspend, or terminate your access to the Services at any time, with or without notice, for reasons including but not limited to:
Without Cause: Either party may terminate this agreement by providing thirty (30) days' written notice, subject to any active subscription period.
For Cause: FoneRewards may terminate immediately upon a material breach, failure to pay, or fraudulent activity by the Merchant.
Data Retention: Upon termination, Merchant data will be retained in an inactive state for sixty (60) days to allow for data export. Thereafter, data will be permanently deleted, except where required to be retained under Malaysian law (including tax and accounting regulations).
Upon termination, FoneRewards is not required to refund any Available Balance unless clearance has been obtained from relevant authorities, if applicable. FoneRewards shall not be liable for any loss of profits or business resulting from termination in accordance with these Terms.
The following provisions survive termination: Licenses, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Availability and Termination of Services, and General.
FoneRewards may amend or update these Terms at any time. For material changes, FoneRewards will provide at least fourteen (14) days' notice via the Merchant dashboard or email (for Merchants) and will update the "Last Modified" date at the top of these Terms (for Members). Your continued use of our Services after the notice period constitutes acceptance of the amended Terms. If you do not agree to the amendments, you must stop using our Services.
Entire Agreement: These Terms constitute the entire agreement between you and FoneRewards regarding the Services and supersede all prior agreements. For Merchants, this TOS together with the Subscription Addendums constitutes the full agreement.
Assignment: FoneRewards may freely assign its rights and obligations under these Terms to any affiliate, successor, or acquirer. You may not assign your rights without our prior written consent.
Severability: If any provision of these Terms is deemed unlawful or unenforceable, that provision will be severed and the remaining provisions will remain in full force.
Waiver: Failure by FoneRewards to enforce any provision of these Terms is not a waiver of that provision.
Notices: All notices to FoneRewards shall be sent to the registered email or office address. FoneRewards will communicate with you at the email address registered to your account.
Language: These Terms are written solely in English.
Force Majeure: Neither party shall be liable for any failure to perform due to causes beyond their reasonable control, including acts of God, war, or strikes.
Feedback: We welcome your feedback about FoneRewards, but you understand that we may use it without any obligation to compensate you.
Compliance with Law: Nothing in these Terms will prevent FoneRewards from complying with applicable law. You must comply with all applicable Malaysian export control and trade sanctions laws.
You must provide certain devices, software, and data connections to use our Services. You consent to downloading and installing updates to our Services, including automatic updates, for as long as you use our Services.
You provide FoneRewards access to your mobile device's location on a regular basis as part of the Services.
You are responsible for all carrier data plan and other fees and taxes associated with your use of our Services. FoneRewards may charge fees for Services, including applicable taxes, and may refuse or cancel orders. We do not provide refunds for our Services except as required by law.
Every FoneRewards member may obtain only 1 Coupon per campaign, unless otherwise stated in the Coupon T&C.
Every Coupon may only be used once, per member, per account.
Any attempt to use a Coupon more than once will not be honored.
In the event of detected fraud or suspicious activity, FoneRewards reserves the right to void or cancel the transaction.
Digital vouchers (including any discount provided by an e-voucher) are valid only up to the expiry date stated on the e-voucher.
Digital vouchers purchased are non-refundable and non-transferrable.
The person completing sign-up will be the "Merchant Portal Owner" and the authorized administrator of the Merchant Portal. If signing up on behalf of an employer, the employer is the Merchant Portal Owner and you must use your employer-issued email address.
Depending on your FoneRewards pricing plan, you may create Staff Accounts to allow other persons access to the Merchant Portal. The Merchant Portal Owner is responsible for all actions taken by staff, agents, and subcontractors under Staff Accounts, including any breach of these Terms.
Upon sign-up, FoneRewards will configure a Fiuu payment gateway account on your behalf. Fiuu will be your default payment gateway. It is your sole responsibility to activate and maintain this account. By using the Fiuu payment gateway, you agree to be bound by the Fiuu Terms of Service.
FoneRewards targets 99% App Uptime. If the platform falls below 95% uptime in a single calendar month (excluding scheduled maintenance or Force Majeure), the Merchant may be entitled to a service credit equal to one (1) day of the monthly subscription fee per hour of additional downtime, capped at 10% of the monthly fee.
Exclusions — Service unavailability due to the following shall not be considered a breach:
Critical Issues (e.g., app crash, payment failure): typically replied to and addressed within 1 business day.
Standard Support: Monday to Saturday, 8:00 AM – 11:00 PM (MYT), excluding public holidays. After-hours requests are logged on a best-effort basis. Critical system-wide failures are monitored 24/7 by our technical team.
Email: fonerewards.support@forestone.com.my
WhatsApp Live Chat: +6012 – 518 0190
You agree to pay all fees, including annual subscriptions and setup fees, as outlined in your specific Subscription Addendum.
All fees paid are non-refundable, except as required by the Consumer Protection Act 1999 or in the event of a material breach of service by FoneRewards (e.g., permanent platform failure). In the event of a proven material breach by FoneRewards, any refund shall be limited to the pro-rata portion of unused subscription fees.
All fees are subject to applicable taxes (e.g., SST) in Malaysia.
The Services allow you to send communications to your customers via SMS, WhatsApp, and email, including marketing messages. You must use these messaging services in compliance with these Terms and all applicable laws in Malaysia. These services use third-party providers and are subject to their Acceptable Use Policies.
You may customize the appearance of your Community Page using design templates provided by FoneRewards. FoneRewards may modify a Theme that, in its sole discretion, contains an element violating these Terms.
FoneRewards grants you a limited, non-exclusive, non-transferable, revocable license to access the Gift Voucher & Merchant Point Services for your internal business purposes.
You are responsible for handling all amounts loaded on Gift Vouchers or offered as Merchant Points in compliance with applicable laws, including unclaimed property obligations. You and your subcontractors must comply with all local, regional, and national laws related to prepaid access, stored value, refunds, and gift vouchers.
FoneRewards may provide access to the FoneRewards API and other third-party services. Use of such services is at your own risk and you agree to be bound by the terms of those services. FoneRewards provides no warranties with respect to third-party services.
Upon onboarding with FoneRewards, you will be automatically listed as a merchant on FoneApp, subject to separate FoneApp platform terms.
For general support inquiries, please contact us at fonerewards.support@forestone.com.my or via WhatsApp at +6012-518 0190.
Merchant-specific questions regarding this agreement should be directed to FoneRewards's Sales Department prior to signing up for the Merchant Service.